Laserfiche WebLink
RFP-2 – Scope of Work <br />RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 5 <br /> <br />• Provide main point of contact between the City and Kamstrup. <br />B. AMI Components and Meters from the same manufacturer including: <br />C. Advanced Metering infrastructure AMI System including: <br />• AMI radio transmitters <br />• Headend software <br />• Meter data analytics MDM Software <br />• Supply and installation of data collection equipment (as necessary) <br />• Interface development and software implementation service <br />• System wide training <br />• Ongoing Maintenance and Support for software and network <br />D. Supply of water meters <br />• Supply of non-mechanical water meters for project requirements <br />E. Installation services including: <br />• AMI data collection equipment installation (as necessary) <br /> <br />Priorities for the project include completion of a rigorous Proof of Concept; timeliness to minimize disruption to <br />City Customers; and support for a smooth and manageable transition from existing City data collection <br />processes to new processes. <br /> <br />1.2. Project Management <br />1.2.1. Product Representative <br />The City requires the Supply Contractor to provide a high level of customer service. The Supply Contractor shall <br />assign a single product representative who will be the main point of contact for all product and order-related <br />questions. This person shall be very knowledgeable about the products being delivered. The Supply Contractor <br />representative shall be available during normal business hours (Monday to Friday, excluding Canadian statutory <br />holidays, 8:00am to 4:00pm local time). The Supply Contractor shall return calls or e-mails from the City within <br />24-hours of receipt. The Supply Contractor shall assign a backup person when their Product Representative is <br />not available (e.g., vacation). <br />1.2.2. On-going Subject-Specific Meetings <br />The Contractor shall attend ad hoc (as the subject and project phase requires) subject-specific product, AMI <br />network or software support meetings. The City and the Contractor must come prepared with the appropriate <br />Subject Matter Expert(s) (SME) and materials to ensure the meetings are efficient and productive. These <br />meetings shall be held as long as the City feels it is necessary. The subjects where subject-specific meetings may <br />be required include those described in 1.1 above. <br />1.2.3. Other Meetings <br />The City or the Contractor may request meetings that are related to a specific topic, as required. <br /> <br />Page 213 of 443