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RFP-2 – Scope of Work <br />RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 6 <br /> <br />1.2.4. Read Success Rate <br />The Contractor will calculate and maintain Read Success Rate (RSR) as the key performance indicator to measure <br />the overall system performance that includes all components of the solution. The AMI network will perform at <br />the following levels: <br />• Confirmed that each individual radio transmitter has been heard through the network and its reading is <br />visible through the headend software. <br />• Confirmed within the headend software to have received at least 98.5% of hourly readings over a 30-day <br />(calendar) period for each installation; and <br />• The installation information has been transferred, accepted, and successfully uploaded into the City’s <br />CIS system. <br />1.2.5. Acceptance <br />Acceptance is defined as the City's written acknowledgment that a component of the Work has been completed <br />and ready to be invoiced. The Contractor shall invoice the City for products, software, and services once the City <br />has accepted them in writing in accordance with the Acceptance Categories as defined below. <br />1.2.5.1 Acceptance Categories <br />The following Acceptance Categories reference specific line items within the Financial Workbook. <br />A. Supply and Install Equipment – the City shall deem the Supplied and Installed Equipment as accepted <br />once the Contractor provides evidence of the Work Order associated with the equipment having <br />achieved the Installation Complete (refer to section 1.6.2.1.A) state. Acceptance shall be given by the <br />group of installations performed monthly. <br />a. For Data Collection Equipment, the Contractor shall have tested to verify that the radio <br />transmitter readings can be collected, confirm the backhaul is operating, and that readings can <br />be transferred to the AMI Software. <br />B. Software - Software acceptance will be achieved once the City confirms the Contractor has achieved the <br />following Payment Milestones: <br />C. Support, Maintenance & Subscription - Hosted software, Software as a Service (SaaS), and AMI <br />Network Services will be considered accepted by the City once the Contractor provides required access <br />to the software or service and requests acceptance from the City at the beginning of the subscription <br />period starting January 1 of the calendar year. Where the annual software subscription, license or <br />service is based on the number of meters read through the network, the calculation shall be performed <br />at the beginning of the subscription period. <br />D. Supplied Equipment - shall be deemed accepted once the Contractor supplies the equipment and the <br />City acknowledges receipt and inspection of the equipment. <br />1.2.5.2 Approval Request Form <br />The Contractor shall supply the City with an Approval Request ("AR") Form along with all documentation that <br />allows the City to properly evaluate whether a component or group of components supplied and/or installed has <br />been completed. An AR shall be provided to the City for the following items, at minimum: <br />A. Invoices. <br />B. Completion of Areas. <br />C. Substantial and Total Performance. <br />D. User Acceptance Tests (IUAT and FUAT). <br />Page 214 of 443