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RFP-2 – Scope of Work <br />RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 19 <br /> <br />D. As required, the Contractor shall perform field investigation and repair or replace the data collector <br />equipment within five (5) business days of the equipment going down. All data collector parts (or the <br />entire data collector), labor and equipment costs to investigate and replacement equipment shall be <br />included in the AMI Network Services. <br />E. Perform all firmware and software maintenance, support, and updates (remote or field visits) required <br />for the data collection and backhaul equipment. The Contractor shall provide 20 business days <br />notification of all firmware updates unless the update is considered critical the Contractor shall provide <br />24 hours' notice of the update. <br />F. The Contractor shall cover the cost of any site visits required to meet the performance requirements <br />described in the maintenance agreement. This could be for planned or unplanned maintenance. If site <br />visits are a result of a situation outside the Contractor's control (power turned off, building/pole <br />removed, vandalism, etc.), additional field costs can be passed back to the City. <br />G. Where part or all of the network is down, and it is preventing readings from being collected on a daily <br />basis, the Contractor shall credit back the AMI Network Services costs that have been affected for each <br />day after the five-day, response period readings could not be collected. <br />H. Where a third-party network is proposed AMI, the Contractor is responsible for ensuring network <br />coverage during the installation phase of the project. The Contractor shall include all costs to monitor <br />and maintain the AMI network for the full 20-year period. The City reserves the right to negotiate <br />directly with the third-party AMI Network provider for long-term AMI Network Services after Total <br />Performance. <br /> <br />2.3.5.1 CORE+ Network as a Service (NaaS) Infrastructure Site Responsibilities <br />2.3.5.1.1 Network as a Service. <br />A. Generally. Core & Main shall provide Pleasanton with Network as a Service ("NaaS"), as defined in this <br />Section 2.3.5, during the Term of the Agreement but only so long as the City of Pleasanton is current in <br />its payments to Core & Main for NaaS. <br />B. RF Field Equipment. The City of Pleasanton owns and will continue to own all RF Field Equipment. <br />i. Maintenance of RF Field Equipment. As a part of NaaS, Core & Main shall be responsible for the <br />ongoing maintenance of the RF Field Equipment. <br />a. For RF Field Equipment located on the City of Pleasanton property, and for good and valuable <br />consideration stated in this agreement, the City of Pleasanton agrees to provide Core & Main <br />with adequate space on each relevant site where Core & Main will install and operate the <br />City of Pleasanton-owned RF Field Equipment. Core & Main shall obtain any required <br />permits. During any Network Continuation Term, as defined below, Core & Main shall pay for <br />power to the RF Field Equipment. <br />ii. Site Access. The City of Pleasanton shall provide Core & Main and/or Core & Main’s authorized <br />representative with access to all the City of Pleasanton site(s) necessary for Core & Main to <br />perform the NaaS, as defined below. <br /> <br />Network as a Service ("NaaS") Definition. NaaS means only the items in 2.3.5.1.2. If an item is not included in <br />either of these sections, it is specifically excluded from NaaS and subject to additional pricing. <br /> <br />Page 227 of 443