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RFP-2 – Scope of Work <br />RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 21 <br /> <br />11. Perform network tuning to maximize Kamstrup AMI System. <br />a. Network tuning includes looking at stale meters, Read interval Success (RIS), RF channels, <br />and overall network health, capacity, and performance. Meter configuration and channel <br />configuration changes will be made to ensure optimal Kamstrup AMI System performance is <br />being achieved on each channel and frequency. <br />12. Optimize network and ongoing design to ensure maximum coverage and performance. <br />a. Network optimization includes performing network design and propagation analysis to <br />identify areas of improvement of coverage, capacity, and performance. <br />13. Service Level Objectives ("SLOs"). <br />a. Remotely investigate and provide written notice to the City of Pleasanton within 24 hours of <br />the equipment going down. <br />b. As required, field dispatch to occur within five (5) business days of identified issue as outlined <br />in 2.3.8 D. <br />c. Maintain performance consistent with the NaaS Uptime Rate (as defined below). <br />vi. Ongoing Infrastructure Maintenance <br />1. Provide warranty of RF Collectors, parts, replacement, etc. (labor and batteries included). <br />2. Perform routine field preventative maintenance (physical maintenance and RF analysis). <br />a. Visit RF Collector(s) once a year minimum for routine maintenance. <br />b. Reports of visits plus maintenance logs are stored in ticketing system. <br />c. Voltage standing wave ratio (VSWR) and Distance to Fault (DTF) testing of antenna system. <br />d. Inspection of antenna system. <br />e. Inspection of exterior and interior of cabinet including GPS system. <br />f. Power monitor and measurement. <br />g. Software inspection and confirmation. <br />h. Completion of checklist and reporting package with update of site photos. <br />i. Interference and noise mitigation checks are performed. <br />3. Provides spare parts for RF Field Equipment. <br /> <br />2.3.5.1.3 City of Pleasanton Responsibilities <br />i. Pleasanton shall Purchase all needed Kamstrup equipment as outlined in the January 14, 2026 Core <br />and Main Proposal in response to RFP# PWD – 25.604. <br />ii. Pleasanton will provide the necessary dynamic IP addresses for the Kamstrup AMI system <br />components. <br />iii. Pleasanton is responsible to secure a suitable contractor to connect the data management software <br />to the billing system to allow for data to be imported for billing purposes. <br />iv. Pleasanton will provide remote AMI network access to Kamstrup and Core & Main. This provides <br />Kamstrup and Core & Main Technical Services personnel with the ability to perform ongoing system <br />support and troubleshooting. Access will only be granted to named personnel at Kamstrup and Core <br />& Main who are authorized for access. Access is limited to network performance troubleshooting <br />and optimization unless otherwise agreed to by the City and not for customer data extraction <br />beyond what's needed for support. The City requires session logging with City access to logs on <br />demand <br />Page 229 of 443