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CITY OF PLEASANTON – INFORMATION TECHNOLOGY DEPARTMENT v2.5 <br />INFORMATION TECHNOLOGY – 3 RD PARTY ACCESS <br />4.0 Responsibility <br />4.1 Supported Technology <br />COP ITD is committed to ensuring secure and reliable remote access to our network <br />resources. To achieve this, COP ITD will centrally manage all remote access <br />technologies, employing state-of-the-art encryption and robust authentication measures to <br />safeguard data integrity and confidentiality. <br />Scope of Remote Access Connections: <br />This policy applies to all remote access connections used to do work on behalf of <br />COP, including but not limited to: <br />•VPN: Secure VPN connections are the primary method for remote access, <br />utilizing strong encryption protocols to ensure data security. <br />•SSH: SSH will be used with key-based authentication to enhance security for <br />administrative access to servers. <br />•Cable Modems and ISP Connections: These connections must be secured <br />with appropriate firewall configurations and, where possible, encrypted <br />tunneling. <br />•Mi-Fi Hot Spots and Wireless Connectivity: All wireless access must adhere <br />to the latest Wi-Fi Protected Access (WPA) standards, ensuring secure <br />connections. <br />•Proprietary Remote Access/Control Software: Use of any proprietary <br />software for remote access must be approved by COP ITD, ensuring it meets <br />our security requirements. <br />4.2 Eligible Users <br />COP ITD acknowledges the necessity of remote access for operational efficiency and <br />support. To maintain security integrity and ensure compliance with our organizational <br />standards, the following updated guidelines apply to all individuals requiring remote <br />access: <br />1.Approval Process: All requests for remote access must be formally approved by <br />COP ITD before creating and activating remote access accounts and privileges. A <br />Remote Access Request via the VPN Request Form, accessible on the COP ITD <br />intranet portal. This submission should be directed to the COP ITD Service Desk for <br />processing. <br />2.Client Software Requirements: ITD reserves the right to approve or deny using any <br />VPN client and remote desktop software contractors or employees utilize. Only <br />software that meets COP ITD's security standards will be approved. <br />Docusign Envelope ID: 4B3DD47E-7332-8163-807C-64B627C64358