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Proposal for Livermore-Pleasanton Fire Department NBS | 16 EDUCATION • Bachelor of Arts, Business Administration, California State University, Fullerton HIGHLIGHTS • 10+ years of project management, research, and analysis experience for public and private industry • Experienced Consultant supporting cost allocation, user and regulatory fee studies • Lead Consultant for Ground Emergency Medical Transportation cost reporting services • Working knowledge of public finance and governmental accounting practices and policies • Extensive experience working with analytical software, databases, and spreadsheets BIOGRAPHY Nicole Huerta serves as Senior Consultant for NBS’ Financial Consulting Group. She provides project management, data gathering, analysis, and modeling support for Overhead Cost Allocation Plans and User Fee Studies. Nicole Huerta is also project lead for Ground Emergency Medical Transportation (GEMT) cost reporting services in multiple states. She has served as an analyst for many NBS special district administration clients. In addition to her experience at NBS, Nicole’s professional background includes several years as a skilled project and people manager in a utility billing company. RELEVANT PROJECT EXPERIENCE Nicole has consulted on the following projects relevant to the proposed scope of work: TEAM RESUME NICOLE HUERTA | Senior Consultant • Vallejo Fire Department – Cost Analysis of Fire Department Services: Completed an evaluation of costs associated with fire protection services and an analysis of how costs should be reasonably shared between the between the City and the East Vallejo Fire Protection District. Included a review of the historically applied weighted cost sharing formula used and evaluation the overall cost recovery performance. NBS successfully recommended options for alternative cost sharing formulas and revenue tools. • Indio – Ambulance Fee Analysis: Completed a study of ambulance fees, including the cost of providing transports, and treatment without transports. Results of the analysis provided the necessary documentation and recommendations required to update the City’s existing ambulance fees. • San Francisco Planning Department – User Fee Study: Nicole began working with the City in September 2019. This Fee Study utilizes extensive time tracking data to establish the cost of providing various fees for services and incorporates industry best practices in fee structures and approaches to calculating fee amounts. Completion is expected in early 2021. • Victorville – Cost Allocation Plan and User Fee Study: Nicole is providing analysis to the City to calibrate fees to the current cost of providing services and to set resulting fee amounts according to local cost recovery policy. More than a dozen City departments and disciplines are under review, including development services, fire, recreation, and administrative fees for service. • Commute.org – Fully Burdened Hourly Rate Analysis: This project established the cost of providing service attributable to recovery of costs through billing rates. The analysis presented various options for individual billing rates and the deliverable included a fully functional hourly rate model that can be updated by agency staff each year. • “NBS has provided services for the City for a number of years, and they do an outstanding job… The work is high quality and is performed on time.” Rebecca Mendenhall, Administrative Services Director, City of San Carlos EXHIBIT A Docusign Envelope ID: 09559A62-06A5-8485-82E8-5B45F6615FAE