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1 <br />EXHIBIT C.1 <br />Schedule of Training and Professional Services <br /> <br />END USER AND ADMIN TRAINING <br />Forty (40) hours of training can be provided via online sessions, in person, or a combination of both. <br />SUMMARY OF ONLINE TRAINING <br />x Conducted via Microsoft Teams <br />x Sessions will be recorded <br />x Time will be allotted for questions/answers <br />x No more than 20 attendees per session <br />x It is recommended that attendees connect 30 minutes prior to formal start time to allow for <br />camera/microphone troubleshooting <br />x Unless otherwise required, each training session should not exceed 4 hours in length <br />x Breaks will be at the City’s direction <br />x Time will be allotted for questions <br /> <br />SUMMARY OF ONSITE TRAINING <br />x Training is typically performed in conference or large rooms <br />x MaintStar trainer will use their own computer <br />x Request a suitable TV Screen and/or projector with an HDMI connection <br />x It is ideal if the City can provide internet, but it is not required <br />x In order to accommodate remote connections, Microsoft Teams will be used and sessions will be <br />recorded <br />x Unless otherwise required, each training session should not exceed 4 hours in length <br />x Ideally there should be no more than 15 attendees as the in person training sessions are usually more <br />interactive <br />x Breaks will be at the City’s direction <br />x Time will be allotted for questions <br /> <br />END USER NEW/REFRESHER TRAINING (3-4 hours) <br />x Accessing the system <br />x Navigating Menu items <br />x Reviewing Work Orders <br />x Setting Filters <br />x Mapping and GIS <br />x Mobile Work Orders <br />x Time Entry <br />x Adding Inventory/Parts <br />x Attachments <br />x Reviewing Work Order History <br />x Work Request <br /> <br /><br /> <br /><br /> <br /> <br /> Docusign Envelope ID: 4172E64F-A394-89B6-82CF-01B262B745F2