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2 <br /> <br />LEAD WORKER NEW/REFRESHER TRAINING (3-4 hours) <br />x A brief review of the system per the End User Training <br />x Creating and Assigning Work Orders <br />x Resource Scheduling <br />x Preventative Maintenance Schedules <br />x Mobile Work Orders <br />x Time Entry <br />x Adding Inventory/Parts <br />x Warranties and Recalls (Fleet) <br />x Closing Work Orders <br />x Printing Work Orders or Reports <br />x Reviewing Work Order History <br /> <br />ADMINISTRATOR NEW/REFRESHER TRAINING (3-4 hours) <br />x Managing Users <br />x Managing Setup Tables <br />x Security Groups and Permissions <br />x Preventative Maintenance Setup <br />x Notifications (Email and Texts) <br />x GIS Setup <br />x Requesting Support <br />x Work Request and Portal Setup and Maintenance <br /> <br />QUERY, REPORTS AND KPI (4-6 hours) <br />x Overview of modules <br />x Common table structures <br />x Creating basic queries <br />x KPI and Technician Dashboard <br />x Scheduling <br />x Security <br />x Jasper Reports <br />PROFESSIONAL SERVICES <br />Working with the City, MaintStar will provide professional services to help the City assume primary <br />responsibility of system use and maintenance. These services will completed through a collaboration between <br />the City and MaintStar via a combination of training (as outlined above) and services provided by MaintStar. <br />Most of the work is to be conducted online via Microsoft Teams. <br />SUMMARY OF TASKS AND MILESTONES <br /> <br /><br /> <br /><br /> <br /> <br /> Docusign Envelope ID: 4172E64F-A394-89B6-82CF-01B262B745F2