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SELECTRON TECHNOLOGIES, INC.
City of Pleasanton
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SELECTRON TECHNOLOGIES, INC.
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Last modified
7/20/2026 11:38:14 AM
Creation date
7/20/2026 11:36:10 AM
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CONTRACTS
Description Type
Professional Services
Contract Type
New
NAME
SELECTRON TECHNOLOGIES, INC.
Contract Record Series
704-05
Munis Contract #
2027018
Contract Expiration
6/30/2031
NOTES
MASTER SERVICE AGRT. FOR IVR SERVICES FOR UTILITY BILLING
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109738\153265\46611157.8 <br />2. Priority B Errors. In the event of a Priority B Error, Selectron shall, within six (6) hours of <br />receiving Licensee’s report, commence verification of the Error. Upon verification, Selectron shall use commercially <br />reasonable efforts to resolve the Error with an Error Correction. Selectron shall use commercially reasonable efforts <br />to provide a workaround for the Error within forty-eight (48) hours of receiving Licensee’s report of such Error, and <br />an Error Correction within six (6) business days of receiving Licensee’s report. Selectron shall provide Licensee with <br />periodic reports (no less frequently than once every twelve (12) hours) on the status of the Error Correction. <br />3. Priority C Errors. In the event of a Priority C Error, Selectron shall, within two (2) business <br />days of receiving Licensee’s report, commence verification of the Error. Upon verification, Selectron shall use <br />commercially reasonable efforts to resolve the Error with an Error Correction. Selectron shall use commercially <br />reasonable efforts to provide a workaround for the Error within six (6) business days of receiving Licensee’s report <br />of such Error, and an Error Correction within three (3) weeks of receiving Licensee’s report. Selectron shall provide <br />Licensee with periodic reports on the status of the Error Correction. <br />Docusign Envelope ID: 387D777D-8080-8C8A-81D9-2D8903B7172D
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