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SELECTRON TECHNOLOGIES, INC.
City of Pleasanton
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SELECTRON TECHNOLOGIES, INC.
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Last modified
7/20/2026 11:38:14 AM
Creation date
7/20/2026 11:36:10 AM
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CONTRACTS
Description Type
Professional Services
Contract Type
New
NAME
SELECTRON TECHNOLOGIES, INC.
Contract Record Series
704-05
Munis Contract #
2027018
Contract Expiration
6/30/2031
NOTES
MASTER SERVICE AGRT. FOR IVR SERVICES FOR UTILITY BILLING
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May 26, 2026 Page 5 of 5 <br /> <br /> <br /> <br />5.2.2. Contact Customer Support <br />Anytime the Customer requests a significant change to their Selectron interactive <br />solution, an authorized contact from the agency must provide acknowledgment to <br />Selectron’s Customer Support Department. The Customer is responsible for updating <br />Selectron with the current authorized contact and any future changes to the contact. A <br />significant change is a modification that will A) change system behavior, B) allow users <br />to change the system, or C) allow access to protected data. <br />Docusign Envelope ID: 387D777D-8080-8C8A-81D9-2D8903B7172D
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