Laserfiche WebLink
FY2026-27 FINAL 3 <br /> <br />ADA Paratransit Guidelines <br />Compliance <br />Reports) <br />• Total program cost per one-way trip (total program cost during <br />period divided by the number of one-way trips provided during <br />period). <br />• Non-Measure B/BB revenues and costs <br />• Number of applicants and registrants <br />• Demographic data on age, disability, ethnicity/race, and income <br />• On-time performance <br />• Number of trips provided to consumers who require an accessible <br />vehicle <br />• Quantitative and qualitative information on complaints <br />• Quantitative and qualitative information on safety incidents <br />• Quantitative and qualitative information on outreach <br />• Quantitative and qualitative information on “high need” trips <br />• Quantitative and qualitative information on ridership satisfaction <br /> <br />Same-Day Transportation Service Guidelines <br />Service <br />Description <br />Same-day transportation services provide on-demand same-day <br />services utilizing taxis, Transportation Network Companies a.k.a. TNCs <br />(e.g. Lyft, Uber) that use ride-hailing mobile apps, or other new <br />transportation options. Services may be subsidized in different ways <br />including vouchers, scrip, reimbursement, a discount code on an app, <br />call center or website payment, etc. <br />Transportation Network Companies (e.g. Lyft, Uber) using ride-hailing <br />apps and web-based platforms provide curb-to-curb service that can be <br />scheduled on a same-day basis. TNCs charge riders on a distance/time <br />basis depending on calculations determined by the app. Subsidy <br />programs allow eligible consumers to use TNCs at a reduced fare by <br />reimbursing consumers a percentage of the fare, providing a coupon <br />code, or by providing some initial fare payment, which can be used to <br />cover a portion of the fare. These programs are intended for situations <br />Docusign Envelope ID: DF4522C6-B536-8D98-8396-59F24D864EB6