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FY2026-27 FINAL 8 <br /> <br />Specialized Accessible Van Service Guidelines <br />Compliance <br />Reports) <br />• Total program cost per one-way trip, including extra costs for specialized <br />service if applicable (total program cost during period divided by the <br />number of one-way trips provided during period). <br />• Non-Measure B/BB revenues and costs <br />• Number of applicants (including number of those on the waitlist) and <br />registrants <br />• Demographic data on age, disability, ethnicity/race, and income <br />• On-time performance <br />• Number of trips provided to consumers who require an accessible <br />vehicle <br />• Data required for CPUC TNC Access for All (AFA) Program funding 2 <br />• Quantitative and qualitative information on complaints <br />• Quantitative and qualitative information on safety incidents <br />• Quantitative and qualitative information on outreach <br />• Quantitative and qualitative information on ridership satisfaction <br />• Qualitative information on program’s capacity to serve demand (e.g. <br />status of waitlist) <br /> <br />Accessible Shuttle Service Guidelines <br />Service <br />Description <br />Shuttles are accessible vehicles that operate on a fixed, deviated, or <br />flex-fixed route and schedule. They serve common trip origins and <br />destinations visited by eligible consumers, e.g. senior centers, medical <br />facilities, grocery stores, BART and other transit centers, community <br />centers, commercial districts, and post offices. <br />Shuttles should be designed to supplement rather than duplicate <br />existing fixed route transit services. Routes should not necessarily be <br />designed for fast travel, but to get as close as possible to destinations <br />of interest, such as going into parking lots or up to the front entrance of <br /> <br />2 Access Provider Information https://www.cpuc.ca.gov/regulatory-services/licensing/transportation- <br />licensing-and-analysis-branch/transportation-network-companies/tnc-access-for-all-program/tnc--- <br />access-for-all-program-access-provider <br />Docusign Envelope ID: DF4522C6-B536-8D98-8396-59F24D864EB6