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Page 10 of 11 <br /> <br />• Assign file to specific attorney requested <br />• Consult with and follow direction of examiner <br />• Unless otherwise directed, complete an initial file review within 15 days of receipt of file <br />• Serve medical reports on WCAB when necessary <br />• Not refer to another attorney for deposition or appearance without prior examiner <br />approval <br />• Prepare purpose letter for medical evaluation <br />• Evaluate and request settlement authority from examiner <br />• Respond to examiner phone calls within one working day <br />• Meet with examiner and/or employer at request <br />• Within 5 days of receipt of DOR provide written analysis of case strategy and settlement <br />• authority requested <br />• Fax notice of hearing/conference/trial to examiner within one day of receipt <br />• Initiate call to examiner to discuss strategy at least two weeks prior to <br />• hearing/conference/trial including proposed witnesses and settlement recommendations <br />• Report by fax, email or phone call to examiner within one working day, results of <br />conference, <br />• hearing or trial <br />• Fax award notice to examiner within one day of receipt <br />• Use ICS directed copy service <br />• Manage overall cost of litigation <br />By mutual consent the defense attorney may subpoena medical records and set evaluations with <br />Unit Manager approval. <br />E. Employee Services <br />ICS has conducted a thorough review of the Employee Services criteria and is fully equipped to <br />continue delivering services that meet or exceed all established standards and expectations. This <br />will include the development of materials which provide information and guidance to employees, <br />holding meetings to review and update Workers’ Compensation benefits, working with injured <br />employees to resolve problems arising from injury or illness claims, and recommending <br />programs in areas such as pre-employment physicals, work restrictions, return to work programs, <br />and disability retirement. <br />F. Statistical <br />ICS has conducted a thorough review of the Statistical (reporting) criteria and is fully equipped <br />to continue delivering services that meet or exceed all established standards and expectations. <br />ICS will provide each client with a customized set of claim reports based on client need. These <br />reports can be done daily, weekly, monthly, quarterly or whenever the client requests. The <br />reports can be downloaded to Word, Excel, Adobe or other formats and e-mailed to the client. <br />Reports will be delivered to the client within 5 working days of the end of each month. <br />Docusign Envelope ID: 3D604DF4-2C2C-861D-8285-1B6425D792A9