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NATIONAL INSURANCE CRIME BUREAU
City of Pleasanton
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CITY CLERK
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LONG TERM AGREEMENT
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NATIONAL INSURANCE CRIME BUREAU
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8/19/2026 1:58:46 PM
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8/19/2026 1:56:36 PM
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LONG TERM AGREEMENTS
LONG TERM AGREEMENTS - DOCUMENT DATE
8/18/2026
LONG TERM AGREEMENTS - NAME
NATIONAL INSURANCE CRIME BUREAU
LONG TERM AGREEMENTS - TYPE
MOU AGMT
LONG TERM AGREEMENTS - RECORD SERIES
704-06 (Long Term Agreements)
LONG TERM AGREEMENTS - DESTRUCTION DATE
PERMANENT
LONG TERM AGREEMENTS - NOTES
INSURANCE CRIMES
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13 <br />SIU management. It is the responsibility of the Participating Organization using the service to <br />protect the security of the data downloaded from ISO ClaimSearch. The information obtained <br />from IQ download cannot be downloaded to personal devices not approved and registered for <br />work purposes. Mobile hardware such as laptops must be equipped with local encryption soft- <br />ware and remote hard-drive “wipe” capability. The use of IQ download will be limited to 500 <br />records within a 24-hour time frame, with the ability for the designated home office contact to <br />review the activity and allow additional queries. IQ download reports will expire within 30 days if <br />accessed and 60 days if not accessed by the Authorized User. Under no circumstances can IQ <br />download reports be warehoused locally by an Authorized User for any other purpose except <br />in support of the investigation of a claim. <br />• Digital media contained within ISO ClaimSearch consists of ISO ClaimSearch Information. <br />The following conditions must be met by the Participating Organizations with digital media <br />access: <br />– The Participating Organization must be contributing digital media to ISO ClaimSearch to view <br />digital media contributed by other Participating Organizations. <br />– Authorized Users shall not upload digital media that display personally identifiable information <br />(PII) or Personal Health Information (PHI). <br />– Authorized Users shall not upload digital media that may be considered vulgar or offensive or <br />in violation of any law or regulation. <br />– Authorized Users shall report content uploaded to ISO ClaimSearch in violation of any of the <br />above to ClaimSearchCompliance@iso.com. <br />8 . Access Outside the United States <br />ISO recognizes the need of our Participating Organizations to globalize business support functions, <br />including granting certain ISO ClaimSearch access functions to personnel at offshore locations. All <br />Participating Organizations are expected to manage their Authorized Users diligently and comply <br />with their respective requirements under the executed ISO ClaimSearch product supplement and <br />all requirements contained herein. Access to ISO ClaimSearch by personnel at offshore locations <br />requires advanced consent from ISO. All access to ISO ClaimSearch outside the United States should <br />be through a U.S.- based network and related IP address. <br />9 . Access to the Social Security Administration (SSA) Limited Access Death Master File <br />(LADMF) <br />Following the Bipartisan Budget Act of 2013, access to the Limited Access DMF for individuals who <br />have died in the last three years is restricted to users certified by the National Technical Information <br />Service (NTIS). ISO ClaimSearch has been certified to use a copy of the Limited Access DMF for the <br />permissible purpose of insurance fraud detection and prevention. Pursuant to our license agreement, <br />ISO ClaimSearch Participating Organizations must also comply with NTIS requirements. ISO <br />ClaimSearch Participating Organizations must have controls in place to safeguard the Limited Access <br />DMF in accordance with the requirements of the SSA and/or NTIS. <br />NTIS requires that certified persons who obtain a copy of the LADMF (i.e., ISO/Verisk Analytics) also <br />communicate that the penalty provisions of 15 CFR section 1110.200, apply to unauthorized disclosure <br />of the LADMF. Under 15 CFR section 1110.200, each unauthorized disclosure or use can be subject to <br />a penalty of $1,000 per occurrence up to a maximum of $250,000 in penalties per calendar year. <br />Docusign Envelope ID: 329281D2-142C-8B83-837A-7CD218C257C4
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