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12 7 . Authorized User Access Limitations Each ISO ClaimSearch Participating Organization shall designate workforce members involved in adjust- ing claims to be the only persons to access ISO ClaimSearch and to receive or use ISO ClaimSearch Information and to use only those features in the system needed to fulfill the business need. Authorized Users can be assigned access on a claim or SIU (special investigations units) level. SIU-level access provides the Authorized User access to full identifiable information on the involved party and visibility into NICB open cases and referrals. ISO ClaimSearch Participating Organizations will notify ISO immediately of any change in such designations. Participating Organizations shall be responsible for ensuring that only designated workforce members access ISO ClaimSearch and receive or use ISO ClaimSearch Information, and that those workforce members use ISO ClaimSearch and receive or use ISO ClaimSearch Information only for processing active claims. Any and all users that a Participating Organization designates as Authorized Users are subject to approval by ISO. NICB Participating Organizations may request access for Authorized Users within their agency and be approved for qualified, nonqualified, or VINassist®-only access. ISO ClaimSearch Participating Organizations may limit access to one or more of the online options, which may include the following: • Claims entry permits the user to add claims information, claims referrals, theft/recovery, and salvage information to the database. • Claims Inquiry/query access permits Authorized Users to make investigative inquiries (for example, all vehicle, property, casualty, and referral information) and requires ISO ClaimSearch Participating Organizations’ Authorized Users, when prompted, to enter a reference number and/or reason associated with the query in the reference claim number field. ISO provides spe- cial query access subject to ISO ClaimSearch Participating Organizations’ (excluding NICB) reporting of underlying claims to ISO ClaimSearch. • Decision Net® services access is permitted pursuant to separate agreements. Decision Net is a resource for access to third-party informational products for claims analyses and investiga- tions. The information provided through Decision Net is derived from sources including, but not limited to, social media, consumer records, business records, electronic white pages, local/ state/federal courts, DMV records, VIN information, and criminal records. Those tools support decisions necessary for successful claims processing and fraud prevention. • ISO ClaimSearch DNATM access is restricted to SIU-designated levels. ISO ClaimSearch DNA is an advancement of the analytics, data delivery, and formats used within ISO ClaimSearch to find patterns of fraud. • NetMap for ClaimsTM is software that analyzes claims information and other data to reveal hidden patterns of activity across multiple claims. The application searches and displays data from your internal databases, Decision Net public record sources, and the ISO ClaimSearch database. NetMap® uses automated analytical techniques to reveal intricate patterns of fraud perpetrated by claimants; insureds; internal staff members; and providers, including doctors, attorneys, and auto body shops. • SIU analyst IQ download allows Authorized Users to download ISO ClaimSearch Investigation Query (IQ) results output in an electronic format for analysis. This service is intended for a limited number of SIU Authorized Users per Participating Organization, and requires authorization by a Participating Organization’s home office IQ contact or home office Docusign Envelope ID: 329281D2-142C-8B83-837A-7CD218C257C4