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18 Part 6: Citizen Inquiry and Dispute Process ISO ClaimSearch® provides a Citizen Inquiry process that permits an individual to review his or her claims history in the database as a requirement of the Insurance Information and Privacy Protection Model Act and to assure the accuracy of the data. Participating Organizations and Authorized Users shall direct all requests for information to ISO through ClaimSearchCompliance@iso.com. 1 . Citizen Inquiry An individual can request a search of the ISO ClaimSearch database for all claim reports on himself or herself as a casualty claimant or first-party insured to validate the accuracy of the information in the database by completing and returning a Citizen Inquiry Authorization Form, along with proof of identity, to ISO ClaimSearch. 2 . Authorized Disclosure to Third Parties Representatives authorized by the individual can request, on behalf of and with the written authorization from the individual, a search of the ISO ClaimSearch database for all claim reports on the individual as a casualty claimant or first-party insured to validate the accuracy of the information in the database. The representative is required to complete a Third-Party Disclosure Agreement provided by ISO and signed by the person for whom the search is requested. The agreement includes procedures and information upon which a search will be provided. Satisfactory identification of the individual is required. If the identification appears inadequate, the agreement will be returned with a request for additional identification to assure the individual’s proper authorization and identity. 3 . Disputes If a citizen disputes the presence or accuracy of information in a database claim report, ISO ClaimSearch will investigate the complaint with the Participating Organization that reported the claim. If appropriate, ISO will update or remove the report subject to the direction of the Participating Organization. ISO ClaimSearch staff will not delete or otherwise alter claim reports in the database without the authorization of the Participating Organization that submitted the claim. If ISO removes or substantially alters a claim or other report, ISO will advise any Participating Organization that received the report as a match within a six-month period. If the investigation of a challenged report results in the Participating Organization’s instruction to leave the report unchanged, ISO will advise the individual. The individual will have the option to file a statement of dispute. ISO will add the statement to the ISO ClaimSearch database record. Docusign Envelope ID: 329281D2-142C-8B83-837A-7CD218C257C4