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NATIONAL INSURANCE CRIME BUREAU
City of Pleasanton
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CITY CLERK
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LONG TERM AGREEMENT
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NATIONAL INSURANCE CRIME BUREAU
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8/19/2026 1:58:46 PM
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8/19/2026 1:56:36 PM
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LONG TERM AGREEMENTS
LONG TERM AGREEMENTS - DOCUMENT DATE
8/18/2026
LONG TERM AGREEMENTS - NAME
NATIONAL INSURANCE CRIME BUREAU
LONG TERM AGREEMENTS - TYPE
MOU AGMT
LONG TERM AGREEMENTS - RECORD SERIES
704-06 (Long Term Agreements)
LONG TERM AGREEMENTS - DESTRUCTION DATE
PERMANENT
LONG TERM AGREEMENTS - NOTES
INSURANCE CRIMES
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22 <br />• audit the validity and accuracy of records entered or queried on the system <br />• validate the need for all active Authorized Users to have access to various functions within <br />ISO ClaimSearch <br />• determine whether the organization is restricting system use to authorized activities <br />• examine security at the terminal and/or interface site <br />• compile and distribute to the organization a report outlining the findings of the audit <br />• perform a follow-up audit in cases where deficiencies were noted <br />• suspend access to Claims Inquiry and/or access to ISO ClaimSearch should a Participating <br />Organization refuse to participate in the audit and/or previously noted deficiencies are not <br />adequately addressed <br />Unless prohibited by law, the Participating Organization or law enforcement liaison being audited shall: <br />• make available to the auditors all applicable files to confirm the purpose for entering and que- <br />rying specific records on the ISO system. (However, in the case of automated record systems <br />containing all documents and reports, it will be sufficient for the auditors to call up the data <br />for viewing on the video display without requiring the agency to print a hard copy. Should ISO <br />require supporting documentation for review, supply the supporting documentation within <br />30 days of receiving a written request.) <br />• render all necessary assistance to the auditors to enable a complete physical audit of their files <br />where applicable <br />• produce Participating Organization policies or directives concerning the dissemination of <br />ISO data <br />• produce reference manuals for auditor inspection upon request <br />• allow auditor access to all terminals accessing the ISO system to check security standards <br />• attend or designate a delegate to attend the briefing and debriefing by the ISO audit team <br />• when requested, submit a report to ISO detailing corrective actions taken with respect to <br />deficiencies identified <br />ISO reserves the right to restrict or eliminate a user’s access for any breach of policy. <br />Docusign Envelope ID: 329281D2-142C-8B83-837A-7CD218C257C4
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