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RFP-2 – Scope of Work RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 1 Internal Use Only SCOPE OF WORK BACKGROUND The City of Pleasanton is seeking bids from qualified proponents to update/replace its existing AMI system and most water meters. The successful proponent will supply and install an AMI data collection network with City- wide coverage including AMI radio transmitters for all City accounts, fully-functional AMI meter data collection, analysis and meter data management software, associated training, and ongoing maintenance and support services including field services for data collectors. The City requires that the water meters and AMI radio transmitters be manufactured by the same vendor. The successful proponent will also replace or retrofit water meters as specified. The work shall be completed across the City’s water service territory. The AMI meter reading system requires functionality to support the City’s goals and objectives. City Description: Located at the “tri-valley” junction of the I-580 and I-680 freeway interchange and incorporated in 1894, Pleasanton is a community with a population of about 80,000 people in 24.2 square miles near the major business markets of Silicon Valley, San Francisco, and the Central Valley. Pleasanton supports a thriving business community ranging from software to biotechnology to professional services. Many businesses make their home in the nationally recognized Hacienda Business Park. In addition to these global leaders, there are nearly 600 downtown businesses and more than 29,000 households utilizing Pleasanton city services. The City of Pleasanton is organized into numerous departments and divisions, such as the Public Works Department, which is comprised of three divisions: Operations & Maintenance, Utilities & Environmental Services, and Engineering. Public Works is responsible for the operations and maintenance of the City’s infrastructure (Water, Sewer, Storm, Streets, Parks, and Plazas), Fleet / Mobile Equipment, and Facilities. Water System: The City owns and operates a potable water system under a permit from the State Water Resources Control Board's Division of Drinking Water (DDW). The City serves potable water to approximately 22,000 customers through a water distribution system comprising approximately 330 miles of piping, 19 storage tanks, and 14 booster stations. Customer Information System and Customer Portal The City currently reads meters on an hourly basis and bills customers bi-monthly. The City splits billing into eight (8) billing groups, processing one group each week. Groups range in size from 2,200 to 3,400 accounts. The City currently uses a Tyler Munis Enterprise ERP Customer Information System and a customer portal provided by Smart Energy Water (SEW). Using the SEW portal, water customers can view their hourly, daily, monthly and bi-monthly water usage for the past two years. DESCRIPTION OF OPEX This OPX Scope of Work is intended to ensure the Kamstrup AMI solution remains reliable, secure, and fully functional over the life the contract at the costs outlined in Exhibit B Price Form - OPX attached as Exbibit B. This Scope of Work defines the ongoing operational services required to sustain the system after deployment and includes the Contractor’s responsibility to provide a NaaS and a SaaS including the expected software uptime and availability and the on-going purchase of meters as required by the City of Pleasanton. Docusign Envelope ID: 6AD75F50-8A33-85A5-8039-9E3E1257A838Docusign Envelope ID: 177582DA-4F1C-8834-813C-BC4FD03AA45E