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RFP-2 – Scope of Work <br />RFP# PWD 25.604 City of Pleasanton, CA RFP-2 | Page 3 <br />Internal Use Only <br />“Service Level Agreement (SLA)” defines the Contractor’s obligation to maintain continuous operation of the <br />AMI network infrastructure (including collectors and AMI Software) and to ensure agreed-upon uptime for the <br />AMI network, AMI Software and the associated interfaces. <br />“Software as a Service (SaaS)” is software that is provided to the City through a subscription, is accessible <br />through a web browser and is hosted in an American-based data center. <br />“Substantial Performance” marks Completion Milestone 4, as defined in 1.6.4 of this Scope of Work. <br />“Solution” includes all services, software and products that are included in the Meter Installation System, AMI <br />Network, AMI Software, AMI radio transmitter and water meter products. <br />“Standard Specifications and Details” refers to the published City engineering standards available at <br />https://www.cityofpleasantonca.gov/assets/ourgovernment/public-works/engineering/standardspecifications- <br />and-details-July 2024.pdf. <br />“Time” all references of Time in the products, services and software shall observe Pacific Time. <br />“Total Performance” marks Completion Milestone 5, as defined in 1.6.4 of this Scope of Work. <br />“Use Case” refers to a specific situation in which a product or software application could potentially be used. <br />“Work Order” refers to the digital reference number associated with the water meter location where the <br />installation Contractor will perform work at. <br />Acronyms <br />Acronym Definition <br />AISI American Iron and Steel Institute <br />AMI Advanced Metering Infrastructure <br />AMR Automatic Meter Reading <br />ANSI American National Standards Institute <br />API Application Programming Interface <br />AWWA American Water Works Association <br />CIS Customer Information System <br />CO Change-Out <br />CPI Consumer Price Index <br />CSV Comma Separated Value <br />DCU Data Collection Unit (aka: Data Collector) <br />DDP Delivery Duty Paid <br />DMA District Metered Area <br />EJCDC Engineers Joint Contract Documents Committee <br />EULA End User License Agreement <br />FCC Federal Communications Commission <br />FDD Functional Design Document <br />FOB Freight on Board Destination, Freight Prepaid and Allowed <br />FTP File Transfer Protocol <br />FUAT Final User Acceptance Testing <br />ICI Industrial, Commercial & Institutional (3” and greater) (aka: Large Meters) <br />Docusign Envelope ID: 6AD75F50-8A33-85A5-8039-9E3E1257A838Docusign Envelope ID: 177582DA-4F1C-8834-813C-BC4FD03AA45E