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Table of Contents <br />1. <br />DEFINITIONS...........................................................................................................................................3 <br />2. <br />OPERATOR'S STATUS......................................................................................................................... <br />3 <br />3. <br />TERM......................................................................................................................................................... <br />3 <br />4. <br />ROTATION TOW PROGRAM...............................................................................................................3 <br />5. <br />OPERATORS........................................................................................................................................... <br />5 <br />6. <br />BUSINESS RECORDS...........................................................................................................................6 <br />7. <br />FINANCIAL INTEREST..........................................................................................................................7 <br />8. <br />RESPONSE TO CALLS.........................................................................................................................7 <br />9. <br />STORAGE FACILITIES..........................................................................................................................8 <br />10. <br />TOW TRUCK DRIVERS.......................................................................................................................10 <br />11. <br />TOW TRUCK CLASSIFICATIONS..................................................................................I..................11 <br />12. <br />GENERAL EQUIPMENT SPECIFICATIONS....................................................................................12 <br />13. <br />INSPECTIONS......................................................................................................................................13 <br />14. <br />RATES.....................................................................................................................................................14 <br />15. <br />COLLUSION...........................................................................................................................................17 <br />16. <br />INSURANCE..........................................................................................................................................17 <br />17. <br />ANNUAL MEETING...............................................................................................................................18 <br />18. <br />DEMEANOR AND CONDUCT............................................................................................................18 <br />19. <br />TOW COMPLAINTS..............................................................................................................................19 <br />20. <br />COMPLIANCE WITH LAW...................................................................................................................19 <br />21. <br />COMPLIANCE WITH TSA...................................................................................................................20 <br />22. <br />DISCIPLINARY ACTION......................................................................................................................20 <br />23. <br />TERMS OF DISCIPLANARY ACTION...............................................................................................21 <br />24. <br />HEARING/APPEAL...............................................................................................................................22 <br />25. <br />MIDTERM REVIEW...............................................................................................................................23 <br />26. <br />ADVERTISING.......................................................................................................................................23 <br />27. <br />CHANGES..............................................................................................................................................23 <br />28 <br />TERMINATION......................................................................................................................................23 <br />29 <br />OPERATOR APPROVAL AND CERTIFICATION............................................................................23 <br />Page 2 of 24 <br />