PLEASANTON POLICE TOW SERVICES - Laserfiche WebLink

E. A failure to respond to perform the required towing or service and/or repeated failures to meet maximum response time requirements shall constitute failure to comply with the TSA. 1) The PPD may take immediate disciplinary action for any violation of the requirement to perform the required towing or service or respond within the maximum response time. 2) When an Operator shall be temporarily unavailable to provide services due to a preplanned or scheduled activity, the Operator shall notify the PPD Dispatch at least 24 hours prior to the date service shall be unavailable, noting the times and dates of the unavailability. F. An Operator responding to a call shall perform the towing or service required for which they were called unless the requested equipment is inadequate for the service to be performed. G. Only the Operator's tow truck personnel and equipment requested shall respond to calls received from the PPD. An Operator shall not respond to any PPD-initiated call assigned to another Operator or reassign a call to another Operator, unless requested to do so by the PPD. 1) Nothing would preclude the assigned Operator from responding to an incident to ascertain if additional assistance or equipment is required. There may be times when the Operator assigned to the initial call may require the assistance of an additional Operator at the scene. The Operator assigned to the original call may, with concurrence of the Police Supervisor or Officer, request a specific Operator for assistance. The request shall be routed to the additional Operator through the PPD Dispatch and in no event shall an Operator call another tow service for assistance through its own dispatch. 2) The PPD may dispatch more than one tow truck to a multiple vehicle collision scene in response to a rotation tow call. 3) If two or more Operators are called to the same incident, distribution of the vehicles shall be at the discretion of the Police Supervisor or Officer. 4) There may be times when an Operator, who was not called to the scene, comes upon a scene where a vehicle or vehicles are blocking the roadway and the PPD has requested assistance in clearing the roadway. a) In such a case, the Police Supervisor or Officer may request the Operator to move the vehicle or vehicles to a safe location and leave the vehicle(s) at the location. b) There shall be no charge for this service and the assistance provided shall not change that Operator's place in the Tow Rotation. H. There shall be no additional charge for any personnel or equipment that is not necessary to perform the required service. 9. STORAGE FACILITIES A. An Operator shall be responsible for security of vehicles and property at the place of storage. At a minimum, a permanent and securely fenced or enclosed secured area shall be provided. The Operator is responsible for the reasonable care, custody, and control of all property contained in towed or stored vehicles. Page 8 of 24