PLEASANTON POLICE TOW SERVICES - Laserfiche WebLink

F. An Operator shall permit the designee of the PPD to make copies of business records at its place of business or remove business records for the purpose of reproduction. The PPD shall provide a receipt for all original records removed from the place of business. G. An Operator shall maintain and make available for inspection to PPD records for a period of two (2) years plus the current term of the TSA. H. Failure of an Operator to comply with the inspection requirements shall be cause for disciplinary action, which shall include, at a minimum, suspension. 7. FINANCIAL INTEREST A. No Operator or applicant shall be directly or financially involved in the towing related business of any other Operator or applicant conducting business within the city limits of the City of Pleasanton. B. The sale or transfer of the controlling interest in a tow service shall immediately terminate the TSA. A new owner may apply for the Rotation Tow Program at any time during the remainder of the current TSA term, regardless of the enrollment period. C. A suspended Operator shall not be eligible for a rotation listing for the duration of the suspension. A terminated Operator shall not be eligible for a rotation listing for the duration of the TSA. This provision applies to the Operator working in any capacity within any tow business or operating any tow business, and to the tow service, even if operated under new ownership. D. No Operator or applicant shall share with or borrow equipment from any other Operator involved with the Rotation Tow Program (excluding equipment which may be unavailable due to repairs, equipment replacements). 8. RESPONSE TO CALLS A. An Operator shall respond to calls for service 24 hours a day, seven days a week, within the maximum response times set forth below or as otherwise established by the PPD. 1) Daytime hours shall be 6:00 a.m. to 6:00 p.m.; night hours shall be 6:00 p.m. to 6:00 a.m. B. For tow trucks, the minimum response time shall be no later than 20 minutes, within which a tow truck of the required class must respond and arrive at the designated location. C. An appropriately licensed Operator or tow truck driver shall respond with a properly equipped tow truck of the class required to tow the vehicle and be in possession of the appropriate class of license and applicable endorsements. 1) All applicable permits (e.g., load variance or oversize) shall be valid and maintained in the tow truck. D. An Operator shall advise the PPD Dispatch, at the time of notification, if the Operator is either unable to respond or unable to meet the maximum response time. If, after accepting the call, the Operator is unable to respond or shall be delayed in responding, Operator shall immediately notify the PPD Dispatch. Page 7 of 24