ALS FIRST RESPONDER 2000 - Laserfiche WebLink

First Responder ALS Agreemen Page 4 Rev. 01/12/00 Section 4. PRIMARY SERVICE AREA CONTRACTOR, within the area designated herein as the "Primary Service Area," which includes the entire area within City of PLEASANTON city limits, shall be responsible for dispatch and response for all requests for emergency medical services originating within the area. 5.1 5.2 Section 5. PERFORMANCESTANDARDS Response Times - CONTRACTOR'S response time on requests for emergency medical services originating from within the Primary Service Area shall meet the following performance standards: 5.1.1 {Code 3) - CONTRACTOR shall place a First Responder Advanced Life Support (FRAL$) unit on-scene of each Code 3 medical assistance call within ten (10) minutes zero (0) seconds from time of receipt of call at primary Public Safety Answering Point (PSAP) on not less than ninety percent (90%) of the responses within any month. In the event that CONTRACTOR receives a Code 3 medical assistance call from a PSAP other than its own, the response time requirement shall be eight (8) minutes zero (0) seconds from the time CONTRACTOR is notified. 5.1.2 CONTRACTOR'S responding crew shall report on*scene time or staging location time to its dispatch center immediately upon arrival at the scene/staging location. 5.1.3 If a FRALS unit is reassigned en route from one ca~l to another before arrival at the scene of the first call, the response-time clock shall not stop on the first call until the arrival of a FRALS unit at the scene of the first call. Exceptions- In COUNTY'S calculation of CONTRACTOR'S performance in regard to these standards, every medical emergency request originating from within CONTRACTOR'S Primary Service Area shall be included except as follows: 5.2.1 In case of a multiple-response incident (i.e., where more than one FRALS unit is sent to the same incident), only the response time of the first arriving FRALS unit shall be counted. 5.2.2 The response time requirements shall be suspended during any declared disaster in the County of Alameda, declared state of emergency within a local jurisdiction, or during a declared disaster in a neighboring jurisdiction which has requested assistance from the COUNTY and/or jurisdiction within the County. 5.2.3 Good cause for an exception as determined by the Contract Administrator may include, but is not limited to, substantially incorrect or inaccurate dispatch information. The alleged grounds for exception must have been a substantial factor in producing a particular excess response time, and CONTRACTOR must have acted in good faith. 5.2.4 The response time requirement shall be suspended during the time period of mutual aid re-deployment that occurs due to multiple first alarms, or a greater alarm incident where mutual aid is required. Re-deployment is the time period from the time of the request of mutual aid to the arrival of mutual aid units within the jurisdiction.