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City of Pleasanton Article 6. Other Related Services and Standards Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 82 June 7, 2022March 8, 2018 6.2.5 Transfer and Disposal Records 2872 Contractor shall maintain records of Transfer, Disposal, and Processing of all Solid Waste, Recyclable 2873 Materials, and Organic Materials Collected by Contractor for the period of this Agreement plus five (5) 2874 years after its expiration or earlier termination. Records shall be in chronological and organized form and 2875 readily and easily interpreted. In the event City requests, Contractor shall provide all records of Transfer 2876 and Disposal or Processing of all Solid Waste, Recyclable Materials, and Organic Materials Collected by 2877 Contractor in the City within thirty (30) calendar days of discontinuing service. 2878 6.2.6 Other Program Records 2879 Records for other programs shall be tailored to specific needs. In general, they shall include: 2880 A. Plans, tasks, and milestones; and, 2881 B. Accomplishments in terms activities conducted; date of activity; Tonnages of materials Collected; 2882 quantities of products used: produced or distributed; and numbers of participants and responses. 2883 6.2.7 CERCLA Defense Records 2884 City views the ability to defend against Comprehensive Environmental Response, Compensation and 2885 Liability Act (CERCLA) and related litigation as a matter of great importance. For this reason, the City 2886 regards the ability to prove where Solid Waste Collected in the City was taken for Transfer or Disposal, as 2887 well as where it was not taken, to be matters of concern. Contractor shall maintain, retain and preserve 2888 records which can establish where Solid Waste Collected in the City was Disposed (and therefore establish 2889 where it was not). This provision shall survive the expiration or earlier termination of this Agreement. 2890 Contractor shall maintain these records for a minimum of ten (10) y ears beyond expiration or earlier 2891 termination of the Agreement. Contractor shall provide these records to City in an organized and indexed 2892 manner rather than destroying or Disposing of them. 2893 6.2.8 Customer Service Records 2894 Customer service records shall be maintained by Contractor for City related to: 2895 A. Number and nature of calls; 2896 B. Categories (missed pickups, Complaints, damage, inquiries, etc.) of calls; 2897 C. Training Records; 2898 D. Individual call and resolution log (including initial call date and resolution date); and, 2899 E New Customer account log. 2900