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City of Pleasanton Article 5. Collection Services Franchise Agreement with Pleasanton Garbage Service City of Pleasanton Page 68 June 7, 2022March 8, 2018 help in their native language. Upon City request, Contractor shall prepare up to four (4) public education 2364 documents annually in one or more languages and distribute the materials to Single-Family, Multi-Family, 2365 and Commercial Customers as specified by the City. Contractor shall arrange for review of the multi-lingual 2366 materials by a third party to verify the accuracy and appropriateness of the translations. 2367 Prior to distribution of any public education materials, Contractor shall provide the City with a copy of the 2368 public education materials for the City’s review and approval. 2369 5.17.4 Signage 2370 Contractor shall be responsible for preparing, distributing, and posting signage at Commercial and Multi-2371 Family Premises that promote Recyclable Materials and Organic Materials Collection services, describe 2372 the program requirements, and identify allowable and non-allowable types of materials for Collection. At 2373 a minimum, these signs shall be posted in the Container areas. Upon request of the Customer, Contractor 2374 shall provide signage and Container labeling in Spanish. Within fourteen (14) calendar days of a 2375 Customer’s request, Contractor shall provide extra signage for use in areas such as laundry and mail rooms 2376 at Multi-Family Premises and in employee training areas, break rooms, kitchens, and janitorial areas at 2377 Commercial Premises. 2378 5.17.5 Multi-Family Technical Assistance Program 2379 Contractor shall provide Recycling technical assistance to Multi-Family Customers to help each Customer 2380 determine how best to provide Recycling service to its tenants. This technical assistance shall include 2381 meetings with property managers at the Premises and on-site assessments of the Multi-Family Premises 2382 to identify appropriate locations for Containers and the number, type, and size of Containers that would 2383 be most suitable. Contractor shall offer the property manager Recycling posters and signage as required 2384 by Section 5.3.3.D. At a minimum, the Contractor’s Recycling coordinator shall meet with every property 2385 manager twice annually to work with the property manager to improve Recycling participation levels in 2386 terms of the quantity and quality of Recyclable Materials Collected. 2387 Contractor shall document each site visit using a form approved by the City identifying the name and 2388 address of the Premises, number of tenant units, date of the visit, name of property manager and contact 2389 information, current Recycling and Solid Waste Service Levels and calculated weekly Recycling capacity 2390 per tenant unit, property manager concerns and requests, and actions items. Audit forms shall be 2391 provided to the City in accordance with Section 6.3.3.I. 2392 During the two annual site visits or upon request, Contractor shall restock posters, “How To Guides,” 2393 personal recycling baskets and any other appropriate materials (required by Section 5.3.3.D) and provide 2394 new Container signage if necessary. 2395 Contractor shall provide one half (0.5) full-time Recycling coordinator to provide Multi-Family technical 2396 assistance services. 2397 Other public education requirements for Multi-Family Customers are described in Exhibit B. 2398