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Element 9 – Monitoring, Tracking and Reporting System <br />City of Pleasanton Sewer System Management Plan, July 2025 35 <br />Table 9–1: Key Performance Indicator Targets per Calendar Year <br />Key Performance Indicator Target <br />Regulatory Compliance <br />• Number of Spills 5 <br />• Spill Reports Completed on Time 100% <br />• Annual Report Completed on Time 100% <br />• SSMP Audit Completed on Time 100% <br />• SSMP Update Completed on Time 100% <br />Spill Response <br />Response Time (receipt of call to arrival at site) <br />• During Business Hours Less than 30 min 95% of the time <br />• After Business Hours Less than 90 min 95% of the time <br />Spill Recovery Volume (average) 75% <br />Spill Reduction <br />Number of Repeat Spills 0 <br />Inspections & Maintenance <br />• Gravity Mains & Manhole Cleaning and Inspections <br />Completed <br />7-Year Cycle <br />(190,000 linear feet/year of piping and <br />respective manholes) <br />• Lift Station Inspections Completed 75% <br />• Force Main Inspections Completed <br />o Yearly Alignment Walks <br />o Quarterly Vault/ARVs <br /> <br />100% <br />75% <br />• Open vs. Total Work Orders 25% <br /> <br /> <br /> <br /> <br /> <br />