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City of Pleasanton Consulting Services - AMI Procurement and Program Management 11 | P a g e engage the next level of resources for support. Diameter will also drive the definition of Program Approval Authorities which will detail the level of authority certain program participants/groups have and when decisions or approvals need to be brought to management or the Steering Committee. Diameter understands that program participants will change or be added throughout the program. To support such changes, Diameter will develop a program onboarding presentation to introduce new resources to the program goals and objectives, key milestones, and other key project and contact details. Deliverables: Project Charter - Project Charter for Implementation Phases, Project Organizational Chart - Program Resource Structure for all Parties, AMI Program RACI Matrix - Clear Roles & Responsibilities for all Project Members, AMI Leadership and Steering Committee Groups - Project Member Teams Involved in Approvals and Direction, Project Workstreams - Defining Key Workstreams and Milestones for Each, Develop document facilitate meetings to present each document: Program Communication Plan, Program Reporting Requirements, Program Escalation Protocols, Program Approval Authorities, Program Onboarding presentation. 1.3.5. Program Management Introduction: Effective program management is crucial for the successful execution and delivery of our projects. Our approach to program management encompasses a comprehensive set of activities designed to ensure that all project components are aligned, resources are efficiently utilized, and objectives are met on time and within budget. Objectives: Achieve strategic goals through coordinated project efforts; Optimize resource use and project outcomes; Enhance organizational performance and project delivery. Program Management will occur throughout the entire lifecycle of the program. Program Management will include: Performance Monitoring and Stakeholder Engagement, Schedule Management, Financial Management, Quality Management, Installation Oversight, Inventory Management and Forecasting. Performance Monitoring and Stakeholder Engagement Diameter has developed a program status report template, that can be adjusted as required, that will provide an executive summary of key program activities, what has been accomplished, and trends toward completion by tracking program KPI’s. Delivered monthly, this report will allow the stakeholders who can’t attend meetings to remain engaged and understand the program status. This report contains key metrics including Project plan % complete vs. baseline, production plan actuals vs. baseline, trend analysis, installation and data quality, data quality failure rates as well as CPI / SPI calculations (included) depending on audience receiving it. Pleasanton leadership and Steering Committee engagement is a critical part of the program. Diameter will produce a monthly program status report detailing project performance, key risks and issues being tracked, current and completed activities, and any success stories for a leadership level audience. Diameter’s Program Manager will meet with the Pleasanton program manager and the Project Sponsor every quarter to ensure that more sensitive project topics can be discussed as required. Diameter will also prepare Program Memoranda, as needed, to garner official approvals or provide updates on critical program elements to the Program’s Sponsor and Steering Committee. Schedule Management Diameter will develop a Master program plan and production schedule as a part of the Program Management effort. It will contemplate a work breakdown structure that will allow for the various Installation vendors plans to be captured in a consistent way and will identify the dependencies between the specific tasks, the critical path and what each resource will be responsible for. The plan and schedule EXHIBIT A Docusign Envelope ID: 134A9AB7-298B-4C3D-A5CB-AF281D5118F0