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City of Pleasanton Consulting Services - AMI Procurement and Program Management 14 | P a g e POC Summary Report Following F-UAT approval, Diameter will produce a POC Summary Report. This will include details on the number of completed installations, key KPIs like task, compliance and damage claim rates, the results of the Quality Assurance program, any installation processes or procedures that have been adjusted, and the financial status of the program. This report is meant to inform key District stakeholders interested in how the program is trending following this critical phase. If there are any concerns, Diameter will also provide recommended approaches for adjustments to be made prior to the Installation and Deployment phase. 1.3.8. Program Coordination and Support Based on industry best practices, Diameter understands that a structured approach to program support and coordination is critical to successful delivery of Pleasanton’s program. Planning and scheduling meetings with the right people, at the right time and cadence, while effectively organized by topic or workstream, is fundamental to Diameter’s success in program management for this type of complex program. Diameter’s approach ensures that all of the Program’s stakeholders are identified and included in the relevant meetings and workshops that are central to planning and execution. Throughout the Program certain workstreams and module meetings may change, and personnel may shift depending on the phase of the Program. With the complexity of Pleasanton’s program, consistent communication and alignment with the Program’s various vendors will be instrumental. Our proven approach allows all team members to stay aligned, discuss work performed and plan upcoming weeks and months, and openly discuss and resolve any issues and risks that arise. All the processes established during startup will be leveraged throughout each phase of the overall program. Given the criticality of the POC phase, Diameter has accounted for a number of additional meetings where all parties can discuss progress and determine a resolution plan for any issues or risks that arise (including preparations, meetings and minutes). Kickoff Meetings We will begin the engagement with a pre-kickoff meeting for the overall program including the Diameter team and Pleasanton staff to introduce all team members. This meeting will focus on reviewing the program plan for the planning to ensure that the team is properly onboarded, the team understands roles and responsibilities, and timelines are established for as many meetings as possible. The Program Kickoff meeting will bring external vendors into the discussion and provide a deeper dive into the detailed plans and activities for their team during the Startup subphase. For the meetings described above, Diameter will drive this process and schedule the meetings with key stakeholders typically over a 4-week period. Diameter will prepare a draft of each presentation, hold one review meeting with the Pleasanton program manager, incorporate feedback, chair the meetings, and take and distribute minutes and action items. Program Progress Meetings On a monthly basis a progress meeting will be held with a broader team comprised of Diameter and Pleasanton Staff. The focus of this meeting will be the holistic view of the program. This meeting will review the status of the overall program with all Pleasanton team members, track overall progress, identify and address risks, keep all stakeholders informed, assign and review tasks as required, and ensure all parties understand the next steps. Program Schedule and Risk Meetings Occurring on a bi-weekly basis, this meeting will have a very focused agenda including reviewing the master program schedule and reviewing project risks with the various Installation Vendor Project managers. Diameter will be responsible for maintaining and updating a risk log (“RAID log") and program schedule as needed. EXHIBIT A Docusign Envelope ID: 134A9AB7-298B-4C3D-A5CB-AF281D5118F0