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<br />Richmond Public <br />Library <br />____________ <br /> <br />Refunds for lost items are not specified in the Policy <br />Manual. <br />San Leandro Public <br />Library <br />Yes Refunds allowable within three months <br />San Ramon Library ___________ Refund requests are reviewed by the Contra Costa <br />County Auditor/Controller, for cash and check <br />payments, with a valid print receipt. <br />San Mateo City <br />Library <br />___________ <br /> <br />Refunds are provided at managers’ discretion. <br />Sunnyvale Public <br />Library <br />____________ <br /> <br />Refunds for replacement items are not specified in <br />the Borrower’s Guidelines. <br /> <br /> <br />To ensure patrons have sufficient time to locate missing items before a replacement payment <br />is required, staff will continue practices such as extending due dates or delaying billing to the <br />maximum allowed under the policy. The amended policy also retains the ability for staff to <br />waive fees in certain circumstances. The proposed update maintains the core principles of <br />supporting community access while responsibly managing library materials and staff <br />resources. <br /> <br />EQUITY AND SUSTAINABILITY <br />The proposed update to the Materials Recovery Policy maintains the foundational principles of <br />equity and community benefit, balanced with responsible management of City resources. <br /> <br />OUTREACH <br />The item was presented at the Library Commission meeting on August 7, 2025. <br /> <br />STRATEGIC PLAN ALIGNMENT <br />This recommendation aligns with the ONE Pleasanton Strategic Plan Goal, Funding Our <br />Future: Fiscal Sustainability. Support financial health and sound fiscal policies through long- <br />term planning, cost recovery, increased revenue, and cost containment. <br /> <br />FISCAL IMPACT <br />There is no direct fiscal impact to this action. With the adjustment to the refund process staff <br />work can be reallocated to other programs and services. <br /> <br />Prepared by: Submitted by: Approved by: <br /> <br />Lia Bushong, Assistant <br />Director of Library and <br />Recreation <br />Heidi Murphy, Director of Library and <br />Recreation <br />Gerry Beaudin, City <br />Manager <br /> <br />Attachments: <br />1. Resolution <br />2. Proposed Library Material Recovery Policy <br /> <br />Page 94 of 264