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City of Pleasanton, CA <br />Proposal to Conduct a Citywide Organizational Assessment <br />Section B—Citygate Approach, Scope, and Timelines Page 7 <br />COPSTM Adaptive Methodology <br />At Citygate, we strongly value our independence, as we believe it provides a significant benefit to <br />both our analyses and our clients. Because we are not bound to any particular standards-setting <br />organization—nor beholden to an exclusive methodological framework—we are free to choose <br />from a variety of potential options based on what will be most effective for your agency. <br />There is no “one-size-fits-all” formula to address police agency staffing, utilization, <br />deployment performance metrics, etc. Thus, to accurately assess your specific <br />agency and provide coordinated best practice standards and recommendations that <br />are attuned to your unique needs, we utilize the Citygate Operational Policing <br />Strategy (COPS) analysis model. COPS is an adaptive methodology by which <br />Citygate chooses best practices and benchmarks from a matrix of options <br />based on the local context, culture, values, and scale of your agency. <br />Having assessed your community’s unique local context and fact pattern, Citygate will connect <br />the Department’s performance to metrics and standards found in the published work of the <br />International City/County Management Association (ICMA), the International Association of <br />Chiefs of Police (IACP), the Police Executive Research Forum (PERF), the National Policing <br />Institute (NPI), the National Emergency Number Association (NENA), the Association of Public- <br />Safety Communications Officials-International (APCO), the International Academies of <br />Emergency Dispatching (IAED), and other standards-setting organizations and cutting-edge <br />scholars to ensure our recommendations best fit your specific policing model and needs. <br />Data-Driven and Fact-Based Analysis <br />Our comprehensive work will provide a guide to the Department for the City’s current and future <br />service delivery demands. In addition to conducting a data-driven assessment of field services <br />deployment, Citygate’s review will incorporate relevant, measurable Department and City data, <br />and will delineate our analysis of the Department’s capacity to provide the highest level of law <br />enforcement services possible within the context of the City’s resources and infrastructure. <br />Citygate utilizes Microsoft Power BI as an analysis tool, and our trained statisticians provide local <br />government agencies with historical and up-to-date analytics related to Computer-Aided Dispatch <br />data to better understand the response, time management, deployment, and geographical <br />information related to an agency. <br />For this review, one example of Citygate’s data analysis will include the use of Power BI to analyze <br />the “average committed time per hour” and “average Patrol units committed” to determine a per- <br />hour utilization rate for predictive purposes. For an evaluation of staffing, this means of analysis <br />enables Citygate to simulate the impact to changes in personnel to demonstrate potential changes <br />in workload utilization and where the most positive results can be expected. Citygate applies this <br />Page 186 of 323