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City of Pleasanton, CA <br />Proposal to Conduct a Citywide Organizational Assessment <br />Section B—Citygate Approach, Scope, and Timelines Page 13 <br />3.4 High-Level Assessment of Reporting and Accountability: <br />¨ Recommend systems and tools to enhance accountability and maintain service <br />quality across departments. <br />3.5 Assess High Priority Areas per Department <br />¨ As outlined in our scope of services, we will address the areas of specific emphasis <br />and high priority for Development Services, Public Works, and Police, and areas <br />of emphasis for other departments as determined throughout the project. <br />Key Milestones/Deliverables: <br />¨ Comparable agency information for inclusion in Draft Report. <br />¨ Organizational findings and conclusions. <br />Task 4: Present Draft Findings and Recommendations and Prepare Draft Report <br />4.1 Review Preliminary Findings with the City: <br />We will share a summary of preliminary findings and recommendations during a Mid- <br />Project Review with the City Manager, Assistant City Manager, Department leadership, <br />and appointed Project Manager and discuss key service delivery and efficiency strategies <br />before preparing the Draft Report. Since our recommendations may include changes to <br />support and maintain new processes and procedures, it is important to create mutual <br />understanding by involving City Executives and Department leaders before writing the <br />Draft Report. <br />4.2 Determine Areas Needing Deeper Review: <br />After the Mid-Project Review, Citygate will solicit City input on areas that warrant a deeper <br />analysis or more focused implementation planning. Citygate will reserve approximately 40 <br />consultant hours to conduct additional interviews and analysis before preparation of the <br />Draft Report. <br />4.3 Prepare Draft Report and Review with City: <br />We will then prepare a Draft Report that includes recommendations and the proposed <br />implementation strategy for each Department. The report will be provided to appropriate <br />City personnel, as determined by the City, to allow sufficient time for review and <br />discussion of any areas that require further clarification or amplification. The written report <br />will detail organizational capabilities; challenges; goals and objectives for maintaining and <br />Page 192 of 323