Laserfiche WebLink
City of Pleasanton, CA <br />Proposal to Conduct a Citywide Organizational Assessment <br />Section B—Citygate Approach, Scope, and Timelines Page 14 <br />improving services; opportunities to decrease costs or increase revenues; and development <br />of performance measures to quantify progress. <br />The report will outline an Action Plan for implementation that addresses each of the areas <br />discussed in our Work Plan, including: <br />Ø Recommended organizational chart modifications and potential structural <br />realignments. <br />Ø Recommended optimal organizational models and staffing levels aligned <br />with budgetary constraints. <br />Ø Recommended process improvement strategies and streamlining <br />recommendations. <br />Ø Recommended training and cross-training strategies to enhance operations <br />and support succession planning. <br />Ø Recommended staffing and supervisory structure, including span of control <br />and service line staffing ratios. <br />Ø Explanation of mandated services the City currently must perform or plan <br />to perform due to rollout of a future mandate. <br />Ø A management effectiveness enhancement plan. <br />Ø A cost-benefit analysis of all major recommendations (include areas for <br />consolidation and/or specialist vendor contracting options). <br />Our report will emphasize and focus on implementation. Our specific recommendations <br />will be presented as a summarized Strategic Action Plan in tabular form beginning with a <br />description of each proposed recommendation, followed by a priority ranking of their <br />importance, a specific timeline for implementation, the benefits that are anticipated from <br />implementing the recommendations, and then the identification of the individual or the <br />entity that is to be held responsible and accountable for implementing the recommendation. <br />Citygate Associates does not work off a long list of preconceived recommendations that <br />are recycled from project to project. Each project is unique and approached with a clean <br />slate. Citygate emphasizes the quality and implementability of its recommendations and <br />the ability of our clients to use the recommendations in the report to improve their <br />efficiency and effectiveness and satisfy their customers, residents, stakeholders, and <br />interest groups. <br />Key Milestones/Deliverables: <br />¨ Preliminary Findings and Recommendations. <br />Page 193 of 323