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FY2026-27 FINAL 10 <br /> <br />Accessible Shuttle Service Guidelines <br />• Number of applicants (including number of those on the waitlist) and <br />registrants <br />• Demographic data on age, disability, ethnicity/race, and income <br />• On-time performance <br />• Number of trips provided to consumers who require an accessible <br />vehicle <br />• Quantitative and qualitative information on complaints <br />• Quantitative and qualitative information on safety incidents <br />• Quantitative and qualitative information on outreach <br />• Quantitative and qualitative information on ridership satisfaction <br />• Qualitative information on program’s capacity to serve demand (e.g. <br />status of waitlist) <br /> <br />Group Trips Service Guidelines <br />Service <br />Description <br />Group trips are round-trip rides for pre-scheduled outings, including <br />shopping trips, recreational events, and community activities. These <br />trips are specifically designed to serve the needs of older adults and <br />people with disabilities and typically originate from a senior center or <br />housing facility, and are generally provided in accessible buses or <br />vans. <br />Eligible <br />Population <br />At discretion of program sponsor. <br />Time and Days <br />of Service <br />Group trips must begin and end on the same day. <br />Fare (Cost to <br />Customer) <br />At discretion of program sponsor. <br />Other Programs can impose mileage or quantity of trips limitations to <br />individuals or organizations to control program costs. <br />Docusign Envelope ID: DF4522C6-B536-8D98-8396-59F24D864EB6