ALAMEDA COUNTY TRANSPORTATION COMMISSION - MEASURE B (7/1/26 - 12/31/27)

FY2026-27 FINAL 11 Group Trips Service Guidelines Performance Measures (✥ Performance data required for Compliance Reports)  Number of one-way passenger trips provided  Total Measure B/BB cost per passenger trip (Total Measure B/BB program cost during period divided by the number of passenger trips provided during period.) • Total program cost per passenger trip (total program cost during period divided by the number of passenger trips provided during period). • Non-Measure B/BB revenues and costs • Number of requests (including any unfulfilled requests) • Demographic data on age, disability, ethnicity/race, and income • Number of trips provided to consumers who require a wheelchair accessible trip • Quantitative and qualitative information on complaints • Quantitative and qualitative information on safety incidents • Quantitative and qualitative information on outreach • Quantitative and qualitative information on ridership satisfaction • Qualitative information on program’s capacity to serve demand (e.g. status of waitlist) Door-through-Door/Volunteer Driver Service Guidelines Service Description Volunteer driver services are pre-scheduled, door-through-door services that are typically not accessible. These programs rely on volunteers to drive eligible consumers for critical trip needs, such as medical trips. Programs may use staff to complete intake or fill gaps in service provision. This service meets a key mobility gap by serving more vulnerable populations and should complement existing primary services (i.e. ADA-mandated, Specialized Accessible Van, or Same- Day). Volunteer driver programs may also have an escort component where volunteers accompany consumers on any service eligible for Alameda CTC funding, when they are unable to travel in a private vehicle. Docusign Envelope ID: DF4522C6-B536-8D98-8396-59F24D864EB6