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FY2026-27 FINAL 12 <br /> <br />Door-through-Door/Volunteer Driver Service Guidelines <br />Eligible <br />Population <br />At discretion of program sponsor. <br />Time and Days <br />of Service <br />At discretion of program sponsor. <br />Fare (Cost to <br />Customer) <br />At discretion of program sponsor. <br />Other Program sponsors can use funds for administrative purposes and/or to <br />pay for volunteer mileage reimbursement purposes (not to exceed <br />Federal General Services Administration (Privately Owned Vehicle) <br />Mileage Reimbursement Rates) or an equivalent financial incentive for <br />volunteers. <br />Performance <br />Measures <br />(✥ Performance <br />data required for <br />Compliance <br />Reports) <br /> Number of one-way trips provided <br /> Total Measure B/BB cost per one-way trip (Total Measure B/BB <br />program cost during period divided by the number of one-way trips <br />provided during period.) <br />• Total program cost per one-way trip (total program cost during <br />period divided by the number of one-way trips provided during <br />period). <br />• Non-Measure B/BB revenues and costs <br />• Number of applicants (including number of those on the waitlist) and <br />registrants <br />• Demographic data on age, disability, ethnicity/race, and income <br />• Quantitative and qualitative information on complaints <br />• Quantitative and qualitative information on safety incidents <br />• Quantitative and qualitative information on outreach <br />• Number of active volunteer drivers <br />• Number of one-way trips provided by staff <br />• Percentage of service requests unfulfilled when requested within <br />specified time <br />• Quantitative and qualitative information on ridership satisfaction <br />Docusign Envelope ID: DF4522C6-B536-8D98-8396-59F24D864EB6