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FY2026-27 FINAL 13 <br /> <br />Door-through-Door/Volunteer Driver Service Guidelines <br />• Qualitative information on program’s capacity to serve demand (e.g. <br />status of waitlist) <br /> <br />Mobility Management and/or Travel Training Program Guidelines <br />Service <br />Description <br />Mobility management services cover a wide range of activities, such as <br />travel training, coordinated services, trip planning, and brokerage. Mobility <br />management activities often include education and outreach to individuals <br />and organizations. Individual trip planning can play an important role in <br />ensuring that people use the “best” service for them for each trip, e.g. <br />using East Bay Paratransit from Fremont to Berkeley for an event, using a <br />TNC (e.g. Lyft, Uber) or taxi voucher for a same-day urgent doctor visit, <br />and scheduling with a group trip service to go grocery shopping. Service <br />types can include information and referral, service linkage, service <br />coordination, or advocacy. <br />Travel training is short-term, one-on-one or group-based intensive <br />instruction designed to teach people with disabilities and older adults to <br />travel safely and independently on fixed-route public transportation in their <br />community.3 <br />Travel orientation, also known as transit orientation, is less formal and <br />involved than traditional travel training and explains transportation <br />systems by sharing information about trip planning, schedules, maps, fare <br />systems, mobility devices, new mobility services, and benefits and <br />services. It may be conducted in a group or one-on-one.4 <br />This service description should not be considered all-inclusive. Programs <br />are welcome to contact Alameda CTC staff to discuss other mobility <br />management activities if they need guidance. <br />Eligible <br />Population <br />At discretion of program sponsor. <br /> <br />3 Easter Seals Project ACTION http://www.projectaction.com/glossary-of-disability-and-transit-terms/ <br />4 Easter Seals Project ACTION https://www.nadtc.org/wp-content/uploads/Module-4-NADTC-link- <br />version.pdf <br />Docusign Envelope ID: DF4522C6-B536-8D98-8396-59F24D864EB6