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Amok AM►, <br /> 5. Ongoing software Mp rg ades are provided as part of the annual maintenance fee. <br /> B. MANAGEMENT SUPPORT <br /> HdL is available to assist the City in evaluating current policies and procedures to <br /> enhance the audit, collection and enforcement of the City's business license taxes. <br /> Examples may include the redesign of forms and/or reports, and strategies for improving <br /> communication with the business community as well as other City departments that are <br /> involved in the business license process. <br /> C. CONVERSION AND HvIPLEMENTATION <br /> 1. HdL will convert the City's existing business license data to HdL program files. HdL <br /> will build the tables for the City (rate tables, business type tables, SIC code tables, <br /> etc.) (If rates or business types change in the future, or new ones are created, the <br /> tables are maintainable by the City.) <br /> 2. The new data set created during this process will be verified and audited for <br /> inconsistencies between existing data and the rate tables and business type tables <br /> using HdL's computerized systems. Audit exceptions will be provided to the City for <br /> follow up. <br /> 3. The new data set and software will be installed on the City's designated standalone <br /> computer or computer network. If the City uses HdL sales and property tax programs, <br /> these programs will be integrated with the business license system. <br /> 4. Training will be provided for the business license staff at the time of installation. A <br /> four hour training session is anticipated. Trained HdL staff will be available for any <br /> follow up needed either by telephone or in person as part of our ongoing maintenance <br /> and support. <br /> 5. User manuals will be provided. <br /> Agreement for Business Licenses Services Page#3 <br /> FAWINNUNCY URLACON.DOC <br />