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G. SOFTWARE MAINTENANCE AND CUSTOMER SUPPORT HdL will provide ongoing software upgrades and updated data from HdL's proprietary data sets and cross-directories to assist the City in its audit work. HdL's standard maintenance and customer support includes telephone support as needed by the City and up to twelve hours of onsite support annually. However, because the City is a beta site, the first year support will be unlimited. The first year maintenance and support is provided at no cost. There is an annual maintenance fee beginning the second year. See Paragraph J "Compensation" for the fee schedule. H. CUSTOMIZATION The business license software is a "table driven" system and has been developed to meet almost all of the needs of a City with regard to the management, processing and reporting of business licenses. However, should the need occur, HdL is available to provide custom enhancements. Any request.for customization of the software beyond the items agreed upon by the City and HdL as beta improvements, shall be performed on a time and material basis. No work shall be performed by HdL without the prior approval of the City. See Paragraph J "Compensation" for the fee schedule. I. SOFTWARE LICENSE 1. License. HdL hereby provides a license to the City to use HdL's Business License Software. The software shall only be used by the City. The City shall not sublet, duplicate, or modify said software. The software shall be returned to HdL at the time the license expires, which is the last day of the last year for which the annual maintenance fee has been paid by the City to HdL. The license granted hereunder shall not imply ownership by City of said software, rights of the City to sell said software, or rights to use said software for the benefits of others. This license is not transferable. Agreement for Business Licenses Services Page#5 F:\W"ANCYXBLPICON.DW