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2 3 . Defined Terms Listed here are commonly used titles and terms contained within the Privacy and Security Policies: • ISO ClaimSearch Participating Organizations are the NICB and those organizations creden- tialed by ISO ClaimSearch to obtain access to ISO ClaimSearch. These organizations may include, but are not limited to, insurers; third-party administrators; self-insured organizations; pool administrative trusts; automobile rental, auction, and finance organizations; state workers’ compensation funds; and claim service providers. ISO maintains the right, at its sole discretion, to authorize access to ISO ClaimSearch in the best interest of the Participating Organizations. • NICB Participating Organizations are those organizations credentialed by the NICB for access to ISO ClaimSearch. These organizations can include, but are not limited to, law enforcement, criminal justice, and Regulatory Agencies. • Authorized Users are those end users who are granted access to ISO ClaimSearch and/or ISO ClaimSearch Information by the Participating Organization. Authorized Users shall mean only employees, officers, and directors designated by the Licensee who are directly involved in the Participating Organization’s processing, investigation, and payment of claims. • Adjusting of insurance claims involves investigation, valuation, negotiation, and settlement on behalf of, or in response to, an insurance policy or risk retention program. • Credentialing is the process for verifying that entities are legitimate and their purpose for the use of ISO ClaimSearch is authorized. • Regulatory Agencies are those organizations that can suspend, revoke, or discipline medical providers, nurses, pharmacists, and roofing contractors. • Federated Users are Authorized Users that can log in to multiple applications while having to authenticate once through the Participating Organization’s secure network. Along with authen- ticating the user, federation sends ISO ClaimSearch the user’s profile information and the user’s authorized permissions to access ISO ClaimSearch. • Encryption shall mean industry best practice encryption techniques for information stored, accessed, or transmitted. At a minimum, encryption processes shall be commensurate with the NIST Special Publication 800-111 standard. • ISO ClaimSearch Information is information submitted to and maintained within ISO ClaimSearch. ISO ClaimSearch Information includes any and all information received through, obtained from, or derived from ISO ClaimSearch, regardless of form, including both text and digital media. • Robotic Processing Automation is the application of technology that allows employees in a company to configure computer software or a “robot” to capture and interpret existing applica- tions for processing a transaction, manipulating data, triggering response, and communicating with other digital systems. It is a technology that enables computer software to automate human activities that are manual, repetitive, and rule-based. (From the Institute for Robotic Process Automation) Docusign Envelope ID: 329281D2-142C-8B83-837A-7CD218C257C4