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Performance Pest Management | City of Pleasanton Pest Control Services Proposal |Page 15 <br />•California Structural Pest Control Company Registration <br />•Licensed Structural Pest Control Operator supervision <br />•Field Representative and/or Applicator licensing for technicians performing pesticide applications <br />•California Structural Pest Control Board compliance <br />•California Department of Pesticide Regulation compliance <br />•EPA compliance <br />•Cal/OSHA compliance <br />Performance Pest Management understands that the City's representative may accompany our <br />technicians during scheduled service visits to observe application methods, inspect treatment areas, and <br />verify licensing, certifications, safety practices, and contract compliance. <br />We welcome that level of transparency and accountability. <br />14. WHY PERFORMANCE PEST MANAGEMENT <br />The City of Pleasanton is not simply selecting a company to perform monthly pesticide applications. <br />It is selecting a pest-management partner responsible for numerous municipal facilities with very <br />different uses, environments, and pest-management needs. <br />Experience Since 1979: More than four decades of pest-management experience and institutional <br />knowledge. <br />Second-Generation Family Leadership: The values established by founder Bill Yeoman continue through <br />the second generation with Katie Yeoman Watkins. <br />Local Pleasanton Presence: Performance Pest Management is based in Pleasanton, combining local <br />knowledge with responsive service to City facilities. <br />Long-Standing Customer Relationships: Relationships spanning decades demonstrate our ability to <br />consistently earn and retain customer trust. <br />Integrated Pest Management: Our approach emphasizes inspection, identification, targeted treatment, <br />monitoring, communication, and adjustment rather than unnecessary pesticide application. <br />Municipal and Institutional Experience: Our background includes cities, school districts, government <br />facilities, commercial properties, industrial environments, and other institutional accounts. <br />Experienced Support Team: The City will be supported not only by field technicians but also by <br />management, technical personnel, exclusion specialists, customer-service staff, scheduling support, and <br />warehouse/supply operations. <br />Responsive Service: We understand that pest problems do not always occur according to a monthly <br />service schedule and are prepared to respond when conditions require additional attention. <br />Documentation and Communication: We believe City representatives should understand what was <br />found, what was performed, and what corrective actions may help prevent recurring activity. <br />designed to make adequate resources available without assuming that the full authorized amount must <br />be spent. <br />Personal Accountability: As a locally operated, second-generation family business, our name and <br />reputation are directly tied to the quality of the work we perform. <br />Responsible Use of City Resources: Our proposed annual purchase-order structure is <br />Docusign Envelope ID: 12D38450-126F-85C2-806D-B77CACC97D2B