ALS FIRST RESPONDER 2004 - Laserfiche WebLink

defects, Quality Improvement strives to prevent them. Thus a Quality Improvement program must include, but not be limited to, Quality Assurance. 3.28 Response Time - The actual elapsed time between receipt of a call at a PSAP or Fire Department Dispatch Facility that a unit is needed and the on-scene time, consistent with section 5. SECTION 4 PRIMARY SERVICE AREA CONTRACTOR, within the area designated herein as the "Primary Service Area," which includes the entire area within City of PLEASANTON city limits, shall be responsible for dispatch and response for all Code 2 and Code 3 medical requests for emergency medical services originating within the area. SECTION 5 SCOPE OF PRACTICE BY CONTRACTOR Contractor shall provide as part of a FRALS unit ~,LS-level medical service to patients until contractor relinquishes medical control of the patient to the contract ambulance provider or a medical physician of competent authority in accordance with EMS Physician On Scene policy. SECTION 6 PERFORMANCE STANDARDS 6.1 Response Times - CONTRACTOR'S response time on requests for emergency medical services originating from within the Primary Service Area shall meet the following performance standards: 6.1.1 (Code 3) - CONTRACTOR shall place a First Responder Advanced Life Support (FRALS) unit on-scene of each Code 3 medical assistance call within eight (8) minutes thirty (30) seconds from time of receipt of call at Fire Department Dispatch Facility or primary Public Safety Answering Point (PSAP) for those Departments not using a Fire Department Dispatch Facility on not less than ninety percent (90%) of the responses within any month. 6.1.2 (Code 2) - Response times are calculated as 150% of Code 3 time. (12 minutes and 45 seconds) 6.1.3 CONTRACTOR'S responding crew shall report on-scene time or staging location time to its dispatch center immediately upon arrival at the scene/staging location. 6.1.4 if a FRALS unit is reassigned en route from one call to another before arrival at the scene of the first call, the response-time clock shall not stop on the first call until the arrival of a FRALS unit at the scene of the first call. 6.2 Exceptions - In COUNTY'S calculation of CONTRACTOR'S performance in regard to these standards, every medical emergency request originating from within CONTRACTOR'S Primary Service Area shall be included except as follows: 4